T.6.5 Errors displayed during transfer

Common errors

Error Message

Cause and Solution

Reference

Invalid IP Address

The designated IP address value is invalid.

Input a correct IP address.

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The IP Address already exists. Add/Change is disabled.

When adding an IP address, the IP address is already set. Designate an unused IP address.

Failed to receive the folder list. Moved to the root folder.

The folder displayed in the CF card tool could not display so the display moved to the root folder.

The cause can be that the folder has been deleted or that the CF card has been changed.

Confirm whether the folder has been deleted or the CF card has been taken out.

33.5 Transferring Just Data to a CF Card

The defined file name already exists. Use another name.

This appears when you are trying to rename a file in the CF card tool and the file name already exists.

Define an unused file name.

Designate an unused file name. CF card connection terminated.

The connection has been cut because of a removed cable, etc.

Make sure that all cables are correctly connected.

  • LAN

  • Make sure that the PC's IP address is correctly set.

  • Make sure that the type of cable is correct.

  • USB

  • Make sure that the USB cable is made by Pro-face.

  • Make sure that the driver is installed.

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Invalid password.

The password that you have entered is incorrect.

Enter the correct password.

33.6 Secure Transfer with Passwords

Invalid password. Send operation canceled.

This appears when you enter the incorrect password 3 times.

Enter the correct password.

Failed to open the socket.

The LAN port is not enabled.

Check the PC's LAN settings.

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Failed to read the project.

Either the file is damaged, or the file you have selected is not a project file. Select the correct project file.

Failed to connect to the display unit.

Either a cable is loose, or you are using an unsupported main unit. Confirm the cable type and connection, and make sure the USB driver is installed.

33.2 Transferring Project Files via USB Transfer Cable

Failed to access the file.

You may not have permission to access this file.

Check the PC's access privileges.

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An error occurred during communication.

You cannot communicate either because the cable is disconnected, or because of noise. Check the cable surroundings and make sure that the cable is not severed, and that no noise is occurring. (Do not use a USB extension cable, etc.)

Memory error.

The PC memory is insufficient. Shut down another application or restart the OS and run the transfer tool again.

Failed to recognize the display unit.

Confirm the model is supported by GP-Pro EX or the transfer tool.

You are trying to transfer to a device that cannot be recognized by the editor.

Confirm whether or not the destination unit is a display unit.

Failed to acquire the information.

Either the system is not downloaded, or the model is not supported.

Confirm whether the model is supported, and transfer the main unit's system again.

33.11.1 Transfer Settings Guide

Failed to check the password. Please input the password again.

The password cannot be checked. The file may be damaged. Confirm that there is not a lot of noise occurring. (Do not use a USB extension cable, etc.)

This error may also appear when using Ethernet Multilink and the master node transfers screen data while unable to communicate with PLCs. Implement one of the following and transfer screen data again.

  • Enable communication with the PLC

  • Disconnect the cable between the display unit and PLC

  • Reduce the timeout time on the PLC

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Failed to connect because the display unit was communicating with the transfer tool.

It is communicating with another computer.

Wait until the communication finishes.

Failed to write data.

The file cannot be accessed and cannot be written to the display unit due to damage.

After checking the access privileges for the PC hard drive, force the data to be sent.

33.11.1 Transfer Settings Guide

Failed to receive the project. Run the operation again.

A data error occurred when receiving data.

Confirm that there is not a lot of noise occurring. (Do not use a USB extension cable, etc.)

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Did not send project.

The project data does not exist on the GP unit. (The unit is showing the default Initial Start Mode screen, etc.) Or the data is damaged.

First, transfer the project.

33.1 Settings Menu

Failed to save CF card data.

Either the CF card is not correctly inserted, or it is write-protected.

Make sure the CF card can be used. (You may not be able to access CF cards that are not manufactured by Pro-face.)

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The project does not match the defined display unit.

The transfer source project and the project inside the main unit are different and therefore could not be compared. Only the same project can be compared.

33.4 Comparing Project Changes Prior to Transfer

Format error.

The initialization of the main unit device failed.

Transfer again in a location where there is not a lot of noise occurring.

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Unable to locate defined display unit.

The designated communication device does not exist or cannot be used.

Confirm the PC LAN settings and check if the USB driver is installed.

Transfer failed.

An error occurred during communication.

Confirm that there is not a lot of noise occurring. (Do not use a USB extension cable, etc.)

Write error occurred on the display unit.

The data write to the main unit failed due to a flash malfunction. When forced transfer does not resolve the problem, please contact your local repair center.

33.11.1 Transfer Settings Guide

Model does not support CF cards or card is missing.

Confirm whether the CF card is correctly inserted. (You may not be able to access CF cards not made by Pro-face.))

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The defined file name already exists. Use another name.

There is a directory with the same name as the file you are trying to copy.

Delete the content of the CF card and retransmit the file. If an error occurs while you are transmitting the project, force the transfer.

33.5 Transferring Just Data to a CF Card

Failed to write to the CF-card.

The CF card may not be correctly inserted, or it may be write-protected.

Make sure that the files in the CF card are not write-protected.

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File required for transferring not found.

A file needed for transfer is damaged or does not exist on the hard drive.

Reinstall the transfer tool.

33.10 Installing Only the Transfer Tool

Timeout error.

Confirm that there is not a lot of noise occurring. (Do not use a USB extension cable, etc.)

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Exception error.

A module needed for transferring may not be correctly installed.

Reinstall the transfer tool.

33.10 Installing Only the Transfer Tool

Failed to send the project.

Its size exceeds the maximum capacity.

The data size of the project file you are trying to transfer exceeds the display unit's screen capacity.

Decrease the data size by deleting unnecessary screen data, etc.

5.7 Viewing the Project Information

Unable to transfer. Target types are different.

The project file is not compatible with the model to which it is transferred.

Change the type of the project file to a file compatible with the target model, and retry the transfer.

5.19.1 Display Settings Guide

A network project (NPX) is set up on the folder. The Transfer Tool cannot retrieve a network project.

The NPX file is set but not received. Receive NPX via Pro-Server EX.

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When data is transferred with modem

Error Message

Cause and Solution

Reference

Unable to transfer by modem. I/O drivers are different.

Transfer by modem failed because the type or version of the I/O driver did not match.

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Unable to transfer by modem. Run time systems are different.

Transfer by modem failed because the version of the run time system or protocol did not match, or because the protocol type is different.

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Unable to transfer by modem. Font settings are different.

Transfer by modem failed because the registered font types did not match.

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Unable to transfer by modem. The project or editor versions do not match.

Unable to transfer by modem. Projects or editor versions are different.

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When the CF memory loader is used

Error Message

Cause and Solution

Reference

Files required to create boot data are missing.

The system file for the memory loader is not installed. Install the file again.

33.7.2 Transfer - Transferring Project Files from Display Unit to Computer (or to Another Display Unit)

Failed to create the backup file.

The probable causes are that the free space in the CF card is insufficient, the file cannot be accessed, or the project file is corrupt. Check the destination again.

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This model is not supported.

The selected project is for a model which does not support the memory loader tool. Check the model of the project file.

1.3 Supported Features

Failed to read the backup file.

The probable causes are that the backup file is corrupt, or the file requires certain access rights. Check the access rights for the backup file.

33.6.2 Deleting and Changing Transfer Passwords - Transferring with Passwords

Failed to reserve memory.

The PC memory may be insufficient. Close the other applications that are running.

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Invalid backup file.

The selected file is not a backup file. Select a valid file.

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The system cannot find the path specified.

The specified pathname does not exist or is invalid.

Specify an existing, valid pathname.

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When the USB memory loader is used

Error Message

Cause and Solution

Browse

USB storage location not found.

USB storage is not installed or not detected. Attach the USB storage. Please check if USB storage is formatted as FAT.

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USB Storage data has a problem

Backup file to download is either corrupted or does not exist. Please check the backup file.

File to overwrite at upload is read-only. Please either change the file name or remove the file and upload again.

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Abnormal termination

Download destination does not have enough free space or USB storage was removed while downloading.

Check the USB storage and run the operation again.

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Model is different

Download backup file's model differs from the display unit model. Please check the backup file.

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Cannot write to USB storage

USB storage does not have enough free space or USB storage was removed while uploading. Check the USB storage and run the operation again.

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Path is too long

Path of the project to upload is too long.

USB memory loader recognizes paths up to 99 single-byte characters long. Please set up the path name to 99 characters or less.

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Recovery Tool Errors (GP-4100 Series)

Error Message

Cause and Solution

Browse

Unknown model.

The model of the connected display unit is unknown. Please check the [Display] settings.

33.13.3 Recovery Tool (GP-4100 Series)

Connection failed.

Display unit's USB connection failed. Check that the USB cable is properly connected. The display unit may be faulty. Please contact your local distributor.

Writing failed.

OS write error. Check that the USB cable is properly connected. The display unit may be faulty. Please contact your local distributor.

 

Errors displayed during online monitoring of the logic program

The following error messages are displayed when a logic program (project file) cannot be transferred from the Display for the purpose of monitoring it on the PC side (during online monitoring).

Error Message

Cause and Solution

Reference

Failed to start Monitor.

The cables may not be connected or the communication setting may be wrong.

Confirm that the cables are connected properly. Select [Option Settings] from the [View] menu and check [Communication Settings] for [Monitor Step].

5.18.6.8 Preferences - Monitor Step Common Settings

Errors displayed with ProjectCopy

Error Message

Cause and Solution

Reference

Select project.

If you try to execute the copy operation without selecting a project file, this error message appears. Before executing the copy operation, select a project file.

38.10.3 ProjectCopy (Copy Tool) Settings Guide

Project does not exist.

If you select a project file that does not exist, this error message appears. Check if the project file exists, and select a project file again.

Copy destination not found.

If the folder for storing a project file is not located in the specified directory, this error message appears. The WinGP folder configuration may have been changed for some reason. Re-install the WinGP folder.

38.3.2 Installing/Uninstalling WinGP

Copying failed.

If the system failed in copy operation for any reason, this error message appears.

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Unable to copy as connected devices/PLCs are different.

If the type of connection device specified in a project to copy does not match with the connection device driver of WinGP, this error message appears. Before copying the project, change the type of the connection device, or transfer the project by using a transfer tool.

5.19.14 Device/PLC Settings Guide

Unable to copy as WinGP is running.

If you try to execute the copy operation when WinGP is active, this error message appears. Close WinGP first, and then execute the copy operation.

38.3.4.1 When Using Different Computer for Running WinGP

CF card folder as defined in project not found. Select a CF card folder.

If you try to copy a project that enables use of a CF card file, and the CF card folder specified in the project cannot be referred to from the copy tool, this error message appears. In the dialog displayed after this message, specify the folder for storing a target file.

38.10.3 ProjectCopy (Copy Tool) Settings Guide

This project is open or has errors in the Model Settings. Please edit and save the project again.

If you try to copy a project that raises an error message about a transfer failure when saving the project with GP-Pro EX, this error message appears. Re-edit the project with the GP-Pro EX.

5.19.1 Display Settings Guide

Copy operation failed. The device/PLC driver version is out of date. Use the Transfer Tool to download required files.

This error message appears when the driver version of a connected device of WinGP is older than that of a connected device of an editor that edited the project. The copy tool does not transfer the driver for the connected device. Transfer the data using transfer tool.

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Copy operation failed. A required font is not available.

This error message appears when WinGP does not have the font file set in project. The copy tool does not transfer the font file for the connected device. Transfer the data using transfer tool.

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Project Display Unit Setting: ***** . Connected Display Unit is PS-*****.Change display unit in the project settings and then run transfer operation.

If the model specified in a project does not match with the model of the copy destination, this error message appears. In this case, change the model specified in the project before executing the copy operation.

5.19.1 Display Settings Guide

ProjectCopy cannot upgrade versions. Please exit ProjectCopy.

This message is displayed when ProjectCopy is active during the restart after the runtime of WinGP was upgraded with the transfer from the transfer tool. Terminate ProjectCopy and then restart WinGP.

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