
For our valued customers who are using the anti-virus software "Virus Security ZERO®" by SOURCENEXT CORPORATION
Posted: February 12, 2009
Thank you very much for your continued business with Pro-face products.
This is to announce that we have found you may not be able to install our software (see below) if you use the anti-virus software "Virus Security ZERO®" sold by SOURCENEXT CORPORATION in Japan.
If this case is seen, please handle it with the "Solution" below.
We apologize for any inconvenience this may cause you.
Thank you very much for your continued business with Pro-face products.
This is to announce that we have found you may not be able to install our software (see below) if you use the anti-virus software "Virus Security ZERO®" sold by SOURCENEXT CORPORATION in Japan.
If this case is seen, please handle it with the "Solution" below.
We apologize for any inconvenience this may cause you.
Case
If you install our software (see below) on your PC with the anti-virus software "Virus Security ZERO®" by SOURCENEXT CORPORATION installed, it may give a diagnosis that some files (such as a protocolInstaller.exe file) are infected with a Trojan horse virus (Trojan-PSW.Win32.OnLineGames.dza) during installation.
This causes "Virus Security ZERO®" to isolate, or delete, the file and to disable installation of the following software and additional communication driver.
This causes "Virus Security ZERO®" to isolate, or delete, the file and to disable installation of the following software and additional communication driver.
Applicable version
- GP-Pro EX Ver. 2.1
- GP-Pro EX Ver. 2.2
- Pro-Server EX Ver. 1.20
- Pro-Server EX Ver. 1.21
- Pro-Server EX Ver. 1.22
- Pro EX for BA Ver. 2.4
Communication driver installers put on our website
- GE Fanuc Automation Series 90 Ethernet Driver
- Hitachi IES Co., Ltd. H Series Ethernet Driver
- Hitachi, Ltd. S10V Series Ethernet Driver
- Mitsubishi Electric Corporation QUTE Series CPU Direct Driver
- Schneider Electric Industries MODBUS TCP Master Driver
- Shinko Technos Co., Ltd. Controller SIO Driver
- Sharp Manufacturing Systems Corporation JW Series Computer Link Ethernet Driver
- Sharp Manufacturing Systems Corporation JW Series Computer Link SIO Driver
- TOSHIBA Corporation Computer Link SIO Driver
- TOSHIBA MACHINE CO., LTD PROVISOR TC200 Driver
- YASKAWA Electric Corporation MEMOBUS SIO Driver
- YOKOGAWA Electric Corporation Personal Computer Link SIO Driver
Cause
False detection by "Virus Security ZERO®"
Solution
After updating program files of Virus Security ZERO to following versions on a PC, where you need to install Pro-face software listed above, install GP-Pro EX Ver.2.1 or Ver.2.2, Pro-Server EX Ver.1.20, Ver.1.21, or Ver.1.22, or the communication driver installers listed above.
"Virus Security ZERO®" version | |
---|---|
Program version: | 9.5.0470 |
Virus definition file version: | 7.10.617 |
Provided by SOURCENEXT CORPORATION, Feb 03, 2009
Please be sure that this issue was not caused by our software programs and will not occur in combination with other software and PC environment.