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FAQ

The SMART Error appears

The SMART Error is an error System Monitor (software to monitor the hardware error) outputs. Its appearance means that the installed HDD/SSD unit has little time left to live, but not that the unit has been broken.

The actual life period of the HDD/SSD unit varies depending on the usage conditions and environment. We recommend you back up necessary data on the disk before replacement.

■ The error display doesn't disappear.
■ How can I stop the error message popping up?
■ How can I find why the SMART Error occurred?

NOTE

-	For the details of the lifetimes of the HDD/SSD units, see the following page:
-	Lifetimes of HDD and SSD

■ The error display doesn't disappear.

The SMART Error appears continuously until the HDD/SSD unit is replaced, even if you click [OK] in the System Monitor settings or restart the operating system. However, you can change the error action via System Monitor Property.

■ How can I stop the error message popping up?

●	PLx920 Series
	From the Windows [Start] menu, select [All programs] -> [System Monitor] -> [System Monitor Property] . Open the SMART tab. Checking off the box of "Popup Message" in the Error Action area disables the error message to pop up.

●	PL3000 Series
	From the Windows [Start] menu, select [Control Panel] -> [System Monitor Property]. Open the SMART tab. Checking off the box of "Popup Message" in the Error Action area disables the error message to pop up.

■ How can I find why the SMART Error occurred?

You can check the cause using the event log.
The procedures to display the cause are as follows:

1.	From the Windows [Start] menu, select [Control Panel] -> [Administrative Tools] -> [Event Viewer] -> [System]. Find the event log whose source is System Monitor. Source: System Monitor, Event: 3

2.	Double-click it and the Event Properties dialog box will appear. Its error message shows in the Description area.

Example:
Attribute (193) Load/Unload Cycle Count
Device (0) HTS541020G9AT00.
In this case, the head loading/unloading frequency of Primary HDD is almost reaching to the its lifetime.

The followings are other SMART errors:
ID9: Power-On Hours Count (Total power-on hours)
ID192: Power Off Retract Count (Frequency of unloads by hardware when powering-off)

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