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Digital Electronics Corporation (hereinafter referred to as "Digital") is managing an online support site called "Otasuke Pro!" (hereinafter referred to as the "Site") in order to help customers improve their work efficiency.
Digital collects personal information of its customers through this Site in order to provide information and services requested by its customers as soon as possible and also to provide better services.
Digital considers that it is our important social responsibility to protect customers' personal information required for the use of services provided on this Site.
Digital hereby stipulates the Personal Information Protection Policy as stated below and will handle personal information of customers according to this policy.

 Personal Information Protection Policy
1. Collection of Personal Information
2. Intended Use of Personal Information
3. Disclosure of Personal Information
4. Control and Security of Personal Information
5. E-mail
6. Using Cookies
7. Improvements

 1. Collection of Personal Information
In order to use services provided on this Site, customers are required to provide their personal information, including information to identify each customer or contact number.
Such information is generally required when a customer refers the list of answers to questions concerning our products, downloads our various kinds of data, places an order for our products, and makes a request for repair of our products.
Digital shall set out the purpose and the intended use of personal information to be collected through this Site before such collection, and shall collect such information within the appropriate range.

 2. Intended Use of Personal Information
Digital shall use personal information provided by customers for the following purposes:

1) To allow customers to use services provided on this Site;
2) To deliver products ordered by customers, return repaired products, respond to support requests, or contact customers;
3) To notify customers of matters necessary to use this Site;
4) To develop or provide better products and services meeting the needs of customers;
5) To provide customers with information about our products, campaigns and benefits, the latest information and any other services on this Site, and also to send customers questionnaires in order to understand customers' needs to develop and provide better products and services, provided that, if any customer does not desire such provision of information, such customer may ask Digital to stop such provision service;
6) To allow customers to check their past uses of this Site including orders or requests for repair; and,
7) Other than the purposes described above, to use the personal information within the range permitted by customers.

 3. Disclosure of Personal Information
1. Digital shall not disclose or provide any personal information provided by the customer to any third parties except for the cases stated below.

1) Where Digital has the consent from such customer.
2) Where disclosure is as statistic information such as aggregate data, which is processed in a manner that prevents distinction or identification of any relevant customer.
3) Where Digital consigns to any third parties for unavoidable reasons any services in producing services or developing systems for customers.
4) Where Digital consigns to any third parties any services in sending notices or delivering ordered products from Digital to the customers.
- Digital consigns a certain company to send the latest information or other information to its customers via E-mail all at once. In such case, it is necessary to present the customers' e-mail addresses to such company.
- Digital consigns a certain delivery company to deliver ordered products to its customers. In such case, it is necessary to present the delivery addresses designated by the customers to such company.
5) Where settlement is required for the order of Digital products, the use of other fee-based services or for other reasons. (Digital may exchange the personal information with financial institutions in order to confirm the validity of the bank accounts or the credit cards.)
6) Where Digital is requested to disclose any personal information under any laws and regulations that Digital is required to observe.
2. Digital shall request cooperation necessary to protect the personal information to the consigned companies stated in the items 3) and 4) of the previous Section 3.1. Also, Digital shall provide the personal information to such consigned companies to the extent required for implementing the relevant purpose.

 4. Control and Security of Personal Information
Digital shall take the following measures to appropriately control the personal information of the customers:

1) Digital shall take appropriate technical measures to prevent various risks concerning the personal information of the customers, including unauthorized access to the personal information as well as loss, misuse, unauthorized use, publication, alteration, leak and destruction of the personal information.
2) Digital shall keep the personal information in a safe environment which prohibits any unauthorized access.
3) On this Site, when the customer sends his/her personal information for the purpose of membership registration and alteration of membership, orders products, and makes requests for repair, Digital uses a software called SSL to protect the security of the information during transmission, which encrypts information input by the customer.

 5. E-mail
On this Site, Digital may deliver the latest information related to Digital products and services to the registered customers. If any customer does not desire to receive such information from this Site via e-mail, please contact
Please be acknowledged that Digital will inform the customers of all notices necessary to use services on this Site via e-mail, including confirmation relating to the registration or the order.

 6. Using Cookies
This Site uses cookies in order to maintain the log-in state for the customers.
Using cookies allows the customers to have access to all pages on this Site once they log in. Digital uses cookies in order to implement all necessary process for ordering products or requesting repair.
On this Site, when the customer closes all pages, cookies are released and the customers log out of this Site.
[About cookies]
- While cookies can distinguish a relevant customer's computer, they cannot identify the relevant customer.
- It's possible to disable cookies by changing the settings depending on the browser. However, if you disable cookies, you may not be able to use services on this Site.

 7. Improvements
Digital shall comply with laws and regulations and other standards of Japan relating to protection of the personal information of the customers and try to review and improve the contents of this Policy on a regular basis.

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