
Notification to customers that are using the FP5000 Series
Posted: May. 15, 2015
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on FP5000 Series.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
We have confirmed the following symptoms on FP5000 Series.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
Symptom descriptions
When the power of host pc that is connected FP5000 Series is restarted (turned off and on), then screen of FP5000 Series sometimes is not displayed (black screen).
Applicable Models
Product Series | FP5000 Series |
---|---|
Model No. | PFXFP5700TPD PFXFP5600TPD |
Product Target Rev | PV:01 RL:01 SV:1.0 or previous version |
Confirm the product label sticker of back of the product.

Measures
Updated utility of FP5000 is provided from this homepage.
Download and install the following module.
Please refer to the link regarding detail instructions.

→ FP5000 Utility (Japanese)

Inquiry
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.