Important Notice

Important notice to customers who use GP-Pro EX Ver. 2.7

2011, June 24

 

Thank you very much for your continuous use of Pro-face products.
We have confirmed that the following symptom has been seen in GP-Pro EX Ver. 2.7 and GP4100 Series.
The symptom for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

 

Symptom 1 (announced 6/2)

A hang-up or system error might occur with the GP when used in the following conditions.
When a user function is used in any of the script features in the user-created screen in the following operations:
- Screen Changes are executed frequently.
- GP is used for long hours continuously. (e.g. 24-hour operation)

Applicable product combination

Applicable when the following products are used in combination.

Screen Editor Software "GP-Pro EX" :

Applicable version : GP-Pro EX Ver. 2.70.000
Product model : EXEDV27
How to check the version : [Help (H)][About this program (A)]

Measures

[How to recover from the symptom]
When the aforementioned symptom occurs, turn off and restart the GP.

[Permanent Measure]
A fixed version (Ver. 2.70.100) was already uploaded to our website.
-> GP-Pro EX Ver. 2.70.100 Update Module
* To download the module, free member registration for “Otasuke Pro!” is required. Click here to register.

[Tentative Measure]
Update service for Ver. 2.70.000 on our website is suspended until the fixed version is ready.



Symptom 2

Although you make a choice of a storage frequency for the alarm history, it is automatically set for the one minute. There is no problem found in other functions or performance.

Applicable product combination

Applicable when the following products are used in combination.

Screen Editor Software "GP-Pro EX" :

Applicable version : GP-Pro EX Ver. 2.70.000
Product model : EXEDV27
How to check the version : [Help (H)][About this program (A)]

Model :

SeriesProduct Model
GP4100 Series All products

Measures

The fixed version (Ver. 2.70.100) is posted on our website.

-> GP-Pro EX Ver. 2.70.100 Update Module
* To download the module, free member registration for “Otasuke Pro!” is required. Click here to register.

[Attention]
Please set the storage frequency again in the editor, and transfer the screen data.

Inquiry

If you have any inquiries, please contact our sales office in your egion.
For contact information, please refer to the "Inquiry" page.