Important notice

Important notification to our valued customers, who use Screen Editor Software, GP-Pro EX Ver. 2.50.000 and Graphic Operator Interface, GP3200 or ST3000 Series

Posted: 2009, May 20

Thank you very much for your continuous use of Pro-face products.
We have confirmed that the following symptom has been seen in GP-Pro EX Ver. 2.50.000 and the applicable products listed below.
The symptom for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.


Symptom Description

This symptom that touch operation may not be recognized occurs, caused by processing timing of touch panel input in combination with GP-Pro EX Ver. 2.50.000 and the following applicable products.
(This symptom does not occur when using the products except the following products.)

Applicable Products

This corresponds to products used in combination with GP-Pro EX Ver. 2.50.000 and the following products (Graphic Operator Interfaces and Screen Editor Software).

Applicable models of Graphic Operator Interfaces :

SeriesModel Number
GP3200 Series AGP3200-T1-D24
ST3000 Series *1 AST3501-T1-AF
  1. Since certain products may not be sold in certain areas, please contact your Pro-face branch or representative for details.

Screen Editor Software "GP-Pro EX" :

Applicable version : GP-Pro EX Ver. 2.50.000
Model Number : EX-ED-V25 or one upgraded to Ver. 2.50.000
How to confirm the version : Please confirm the software version in the following. [HELP (H)] -> [Version Info (A)]


This symptom can be resolved by updating the GP-Pro EX to the latest version(Ver. 2.50.100), and then transfer a screen project file to a Graphic Operator Interface unit.
Please obtain the update module from the download site in our homepage *2 and update GP-Pro EX you use.

  1. Membership registration (free) of our support site "Otasuke Pro!" is needed.

-> go to Ver. 2.50.100 update page


If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.