News

Notice to our valued customers who use USB-Serial Conversion cable

Posted: July 25, 2013
Thank you very much for your continuous use of Pro-face products.
We have confirmed the restriction used together with control apparatus communications (PLC etc.) and a logic program through a USB-Serial conversion cable.
Restriction is shown below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When connection setup is performed simultaneously as follows, communication error may occur.

1. "USB/SIO" is selected in "Device/PLC setting" or "Script setting"
2. Logic program is used in control equipment (PLC etc.) through a USB-Serial conversion cable.

Applicable combination of products

The followings are applicable products.

Applicable models of Graphic Operator Interfaces:

SeriesApplicable models
GP3000 Series All models
LT3000Series All models
GP4000Series All models(Except GP4100 Series)

Applicable Products:

Product NameModel NoGlobal Code
USB-Serial (RS-232C) Conversion Cable (0.5m) CA6-USB232-01 PFXZC6CBCVUSR21
USB/RS-422/485 Conversion Adapter PFXZCBCBCVUSR41 Same as Model No

Restriction

Please do not perform the communication with control equipment and logic program simultaneously through a USB-Serial conversion cable.

Inquiry

If you have any inquiries, please contact our sales office in your region. For contact information, please refer to the Our Locations page.