Important Notice

Important notice to our valued customers who use Pro-Server EX

Last Updated: Oct. 25, 2012
Posted: Oct. 15, 2012
Thank you very much for your continuous use of Pro-face products.
We have confirmed that the following symptom occurs in some models of Pro-Server EX.
The symptoms for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When Pro-Server EX Ver. 1.31 is used and network project is saved, the message of "save error" may occur. In this case, the information on a network project is not saved.

Moreover, all the information including node information, symbol information, action information, etc. may disappear altogether to the timing which this message generates.

The above-mentioned condition does not occur in Japanese OS.

Applicable combination of products

Screen Editor Software "Pro-Server EX":

Product model: PFXEXSDVV13
Applicable version: Pro-Server EX Ver. 1.31
How to check the version: [Help (H)] → [About this program (A)]

Measures

The following module is released.

Pro-Server EX (Ver. 1.31.001 or later) Update Module

To download the module, free member registration for “Otasuke Pro!” is required. Click here to register.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.