Important notice to our valued customers who use PL-3000 Series/PS-365xA
Posted: Apr. 23
Thank you very much for your continuous use of Pro-face products.
We have confirmed that the following symptom occurs in PL-3000 Series/PS-365xA.
The symptom and measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
Symptom
The touch panel might not react if you keep pressing the touch panel while the Operating System boots up after power on.
Subjected Product Combination
Applicable when the following products are used in combination.
* PL-3000B is excluded.
| Product Name | Product Model |
|---|---|
| PS-3650A | PS3650A-T42 PS3650A-T42-24V |
| PS-3651A | PS3651A-T42 PS3651A-T42-24V |
| PL-3900 | APL3900-TA APL3900-TD |
| PL-3700 | APL3700-TA APL3700-TD |
| PL-3700K CoreDuo Model | APL3700-KA-CD2G-2P APL3700-KA-CD2G-4P APL3700-KD-CD2G-2P APL3700-KD-CD2G-4P |
| PL-3600 | APL3600-TA APL3600-TD |
| PL-3600K CoreDuo Model | APL3600-KA-CD2G-2P APL3600-KA-CD2G-4P APL3600-KD-CD2G-2P APL3600-KD-CD2G-4P |
Measures
After you power up the PL or PS unit, please do not keep pressing the touch panel until the Operating System is completely started up. When the symptom occurs, turn off the unit, and restart it.
Inquiry
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.