Important notice to our valued customers who use GP-Pro EX with Function Expansion Memory for the GP3000 series (Model No.: GP3000-EXDM01)
Posted: 2010, July 8
Thank you for your continued use of Pro-face products.
We have confirmed that the following symptom has been seen in GP-Pro EX.
The symptom and measures for it are indicated below.
We sincerely apologize for any inconvenience this may cause you.
Symptom descriptions
In Ver. 2.50.000 to 2.60.100 of the screen editor software "GP-Pro EX," even if a Function Expansion Memory for the GP3000 series (Model No.: GP3000-EXDM01) is connected to a GP unit, the message "Function Expansion Memory is not installed." may be displayed, and the expansion memory cannot be used.
Applicable combination of products
The followings are applicable products.
Screen Editor Software "GP-Pro EX"
| Applicable Versions: | GP-Pro EX Ver. 2.50.000 to 2.60.100 |
|---|---|
| How to check the version: | [Help (H)] -> [About this program (A)] |
Measures
Please update your GP-Pro EX to the newest version, Ver. 2.60.300, referring to the either way shown below and transfer screen data to the GP unit.
■For GP-Pro EX Ver. 2.5x Users
Please download the installer from the following link and install the GP-Pro EX Ver. 2.60.300.
-->Download GP-Pro EX Ver. 2.60.300 Installer
■For GP-Pro EX Ver. 2.6x Users
- For update via "Online Update"
Start the GP-Pro EX Ver. 2.60 and select [Help (H)] -> [Confirm Update of GP-Pro EX (U)]
For details, please refer to the manual.
- For update by downloading the update module from the website
Download the update module from the following link and update the version to Ver. 2.60.300.
-->Download GP-Pro EX Ver.2.60.300 Update Module
Inquiry
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.