T.6.1 Errors displayed during installation
GP-Pro EX
Transfer Tool
Project Converter
Installation confirmation
Windows Installer 3.1
Message Uninstallation confirmation
Transfer tool startup failure
GP-Pro EX startup failure
Project Converter startup failure
Pass-through function startup failure
Movie Converter function startup failure
WinGP startup failure
WinGP SDK startup failure
WinGP installation
GP Remote Printer Server
GP-Pro EX
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Error Message |
Cause and Solution |
Reference |
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This OS (Operating System) is not adequate to run GP-Pro EX. |
Confirm that the installation environment (operating system) is compatible with GP-Pro EX. Retry GP-Pro EX installation with a compatible operating system. |
 3.2.1 GP-Pro EX Operating Environment Requirements
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Cannot startup because no display info file was found. |
Cannot startup because no display info file was found.
Install the file again. |
GP-Pro EX Installation Guide |
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Cannot startup because no PLC info file was found. |
Cannot startup because no PLC info file was found.
Install the file again. |
GP-Pro EX Installation Guide |
Transfer Tool
|
Error Message |
Cause and Solution |
Reference |
|
This OS (Operating System) is not adequate to run Transfer Tool. |
Confirm that the installation environment (OS) is compatible with the transfer tool, and retry the installation of the transfer tool with a compatible OS. |
3.2.2 Transfer Tool Installation Requirements |
Project Converter
|
Error Message |
Cause and Solution |
Reference |
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Project Converter can be installed only in the environment where GP-Pro EX V1.50.000 or higher has been installed. |
Install the Project Converter in an environment where GP-Pro EX has been installed. |
2.1.4 Project Converter - Using |
|
Can not install Project Converter. The data condition of GP-Pro EX is incomplete.
Run after installing GP-Pro EX again. |
GP-Pro EX data is insufficient. After re-installing GP-Pro EX, install the Project Converter. |
2.1.4 Project Converter - Using |
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Can not install Transfer Tool in the environment where GP-Pro EX has already been installed. |
The GP-Pro EX installation was incomplete. Follow the uninstallation dialog prompts to uninstall GP-Pro EX, and then re-install GP-Pro EX.
(When GP-Pro EX is installed, the transfer tool is also installed.) |
GP-Pro EX Installation Guide |
Installation confirmation
|
Error Message |
Cause and Solution |
Reference |
|
To execute installation, Windows Installer 3.1 is required.
After installing Windows Installer, your computer will restart.
Do you want to continue? |
Touch the [OK] button to install Windows Installer. |
GP-Pro EX Installation Guide |
|
Installation interrupted
To install GP-Pro EX series, Windows Installer 3.1 or higher is required. |
To install GP-Pro EX, Windows Installer 3.1 is required. Please run installation again. |
Windows Installer 3.1
|
Error Message |
Cause and Solution |
Reference |
|
Cannot start the installer of Windows Installer 3.1.
Before installing GP-Pro EX, execute Windows Update or install Windows Installer 3.1 from installation CD. |
Interrupt installation and update the Windows Installer program to Version 3.1 using the following procedure. Then, install it from the GP-Pro EX CD.
When the installation computer is connected to the internet, run Windows Update. Or, open the GP-Pro EX installation CD and run the executable file (.exe) in the Windows Installer folder. |
GP-Pro EX Installation Guide |
Message Uninstallation confirmation
|
Error Message |
Cause and Solution |
Reference |
|
The following versions exist.
GP-Pro EX 1.00.000
Transfer Tool 1.00.000
To install a new version, the existed version is uninstalled.
Do you want to continue? |
The existing GP-Pro EX program cannot exist together with the latest version of the GP-Pro EX program. To install the latest version of the GP-Pro EX program, select [OK] and uninstall the existing GP-Pro EX program. After uninstallation is completed, the system starts installing the latest version of the GP-Pro EX program. |
GP-Pro EX Installation Guide |
Transfer tool startup failure
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Error Message |
Cause and Solution |
Reference |
|
Could not launch the installer of Transfer Tool. |
Configuration of the installer is incorrect.
Install the program from the GP-Pro EX CD. |
GP-Pro EX Installation Guide |
GP-Pro EX startup failure
|
Error Message |
Cause and Solution |
Reference |
|
Could not launch the installer of GP-Pro EX |
Configuration of the installer is incorrect.
Install the program from the GP-Pro EX CD. |
GP-Pro EX Installation Guide |
Project Converter startup failure
|
Error Message |
Cause and Solution |
Reference |
|
Could not launch the installer of Project Converter |
Configuration of the installer is incorrect.
Install the program from the GP-Pro EX CD. |
GP-Pro EX Installation Guide |
|
Can not open PROP_INF. |
Configuration of the installer is incorrect.
Install the program from the GP-Pro EX CD. |
Pass-through function startup failure
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Error Message |
Cause and Solution |
Reference |
|
Could not launch the installer of Pass Through |
Configuration of the installer is incorrect.
Install the program from the GP-Pro EX CD. |
GP-Pro EX Installation Guide |
Movie Converter function startup failure
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Error Message |
Cause and Solution |
Reference |
|
Could not launch the installer of Movie Converter |
Configuration of the installer is incorrect.
Install the program from the GP-Pro EX CD. |
GP-Pro EX Installation Guide |
WinGP startup failure
|
Error Message |
Cause and Solution |
Reference |
|
Could not launch the installer of WinGP |
Configuration of the installer is incorrect.
Install the program from the GP-Pro EX CD. |
GP-Pro EX Installation Guide |
WinGP SDK startup failure
|
Error Message |
Cause and Solution |
Reference |
|
Could not launch the installer of WinGP SDK |
Configuration of the installer is incorrect.
Install the program from the GP-Pro EX CD. |
GP-Pro EX Installation Guide |
WinGP installation
|
Error Message |
Cause and Solution |
Reference |
|
You cannot install WinGP when Pro-Server with Pro-Studio is installed.
After uninstalling Pro-Server with Pro-Studio, install WinGP. WinGP can co-exist with Pro-Server EX V1.10 or higher, which has the same functionality as Pro-Server with Pro-Studio. |
After uninstalling Pro-Server with Pro-Studio, install WinGP. If you need functions of Pro-Server with Pro-Studio, use Pro-Server EX V1.10 or later version. |
38.3.2.1 Install Procedure - WinGP |
|
You cannot install WinGP when any version before V1.10 of Pro-Server EX is installed. You can continue installing after you either uninstall Pro-Server EX, or upgrade to Pro-Server EX V1.10 or higher. |
After uninstalling Pro-Server EX (version earlier than V1.10), install WinGP. Or, upgrade Pro-Server EX to V1.10 or later, then install WinGP. |
38.3.2.2 Uninstall Procedure - WinGP |
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A different version of Pro-Server EX is already installed. Please uninstall, and then continue installing Pro-Server EX. |
If you try to install Pro-Server EX of a version older than V1.10 into IPC where WinGP has already been installed, this error message is displayed. In this case, use Pro-Server EX V1.10 or later version. |
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You cannot install Pro-Server EX when the WinGP SDK is installed. Uninstall WinGP and continue installing Pro-Server EX?
Note: WinGP SDK applications are compatible with Pro-Server EX. All you need to do is set up the network node in Pro-Server. |
If you select [Yes]
Pro-Server Ver1.10 will be installed after WinGP SDK is uninstalled.
To use an application that has been created with WinGP SDK, register the WinGP node name [#WinGP] in NPX.
If you select [No] installation will end. |
GP Remote Printer Server
GP remote printer server installer
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Error Message |
Cause and Solution |
Reference |
|
The operating system is not compatible with the GP remote printer server. |
Confirm the OS used on the PC on which the installer will be installed. |
- |
|
Unable to use FTP service. Please check if Internet Information Service (IIS) is installed and the FTP Service is enabled. |
Install the IIS FTP service from the Windows installation CD. |
- |
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Failed to delete the destination folder. |
Delete the installation destination folder manually. |
- |
|
Installation path is too long. Please define a shorter path. |
Install the installer in a folder with a path name less than or equal to 122 bytes. |
- |
GP remote printer server service registration tool
|
Error Message |
Cause and Solution |
Reference |
|
No user name. |
The [Install] button was clicked without a [UserName] being entered. Enter the user name. |
- |
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No domain name. |
[Use Domain] is selected but the [Install] button was clicked without a [Domain] being entered. Enter the domain name. For a local account, clear [Use Domain]. |
- |
|
Failed to start FTP server. |
The FTP server may not be installed or may be invalid. Install the IIS FTP service from the Windows installation CD. |
- |
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FTP home directory length is too long. |
The FTP home directory path exceeds 127 bytes in length. Modify the IIS FTP service settings so that the home directory length is less than or equal to 127 bytes. |
- |
|
Failed to register GpRemotePrinterServer service. |
You do not have administrative privileges.
Install this tool under a user with administrative privileges. |
- |
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Failed to start GpRemotePrinterServer service. Check if the service is available for the access level of the current user. |
The specified user does not exist or the password is incorrect. It's also possible the defined user does not have sufficient access rights. Check the user ID and password. Plus, check if the user has rights to [Logon as Service]. |
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