T.6.1 Errors displayed during installation

Error Message	Cause and Troubleshooting	Browse
GP-Pro EX is not supported by this operating system. Installation will now end.	Confirm that the installation environment (operating system) is compatible with GP-Pro EX. Retry GP-Pro EX installation with a compatible operating system.	1.3 Operating Environment
The project cannot open because the Display-Info-File was not found.	The project cannot open because the Display-Info-File was not found. Install the file again.	Readme.txt in the Install DVD-ROM
The project cannot open because the PLC-Info-File was not found.	The project cannot open because the PLC-Info-File was not found. Install the file again.
The following applications are already installed. GP-Pro EX ..** Transfer Tool ..** (..** displays the version.) Installation is not possible in conjunction with these applications. Please uninstall the applications, and start installation again. Do you uninstall these applications?	The current GP-Pro EX program cannot coexist with the latest version of the GP-Pro EX program. To install the latest version of the GP-Pro EX program, select [OK] and uninstall the current GP-Pro EX program. After the uninstall is complete, the system starts installing the latest version of the program.

Error Message	Cause and Troubleshooting	Browse
WinGP is not supported by this operating system. Installation will now end.	Confirm the operating system on the computer that you are trying to install the application.
You cannot install WinGP when Pro-Server with Pro-Studio is installed. After uninstalling Pro-Server with Pro-Studio, install WinGP. WinGP can co-exist with Pro-Server EX V1.10 or higher, which has the same functionality as Pro-Server with Pro-Studio.	After uninstalling Pro-Server with Pro-Studio, install WinGP. If you need to use features available in Pro-Server with Pro-Studio, use Pro-Server EX version 1.10 or later.	38.3.2.1 Install Procedure - WinGP
You cannot install WinGP when any version before V1.10 of Pro-Server EX is installed. You can continue installing after you either uninstall Pro-Server EX, or upgrade to Pro-Server EX V1.10 or higher.	After uninstalling Pro-Server EX (version before 1.10), install WinGP. Or, upgrade Pro-Server EX to version 1.10 or later, then install WinGP.	38.3.2.2 Uninstall Procedure - WinGP
A different version of Pro-Server EX is already installed. Please uninstall, and then continue installing Pro-Server EX.	This error message appears if you try to install versions of Pro-Server EX earlier than version 1.10 into an IPC with WinGP already installed. In this case, use Pro-Server EX version 1.10 or later.
You cannot install Pro-Server EX when the WinGP SDK is installed. Uninstall WinGP and continue installing Pro-Server EX? Note: WinGP SDK applications are compatible with Pro-Server EX. All you need to do is set up the network node in Pro-Server.	If you select [Yes]: Pro-Server EX is installed after WinGP SDK is uninstalled. To use an application that has been created with WinGP SDK, register the WinGP node name [#WinGP] in NPX. If you select [No]: Installation is interrupted.
Could not launch the installer of WinGP SDK	Configuration of the installer is incorrect. Install the program from the GP-Pro EX DVD-ROM.	38.3.2.1 Install Procedure - WinGP
The following applications are already installed. WinGP ..** (..** displays the version.) Installation is not possible in conjunction with these applications. Please uninstall the applications, and start installation again. Do you uninstall these applications?	The already installed version of WinGP and the new version cannot co-exist. To install the latest version of the WinGP program, select [OK] and uninstall the current WinGP program. After the uninstall is complete, the system starts installing the latest version of the program.	38.3.2.2 Uninstall Procedure - WinGP
Unable to install to the specified path.	When installing WinGP to Windows Vista or earlier, the path including "C:\Program Files” and "C:\ProgramData" cannot be specified. Select a different path and install WinGP.

Error Message	Cause and Troubleshooting	Browse
The GP remote printer server is not supported by this operating system.	Confirm the operating system on the computer that you are trying to install the application.	-
Unable to use FTP service. Please check if Internet Information Service (IIS) is installed and the FTP Service is enabled.	Install the IIS FTP service from the Windows installation CD.	-
Failed to delete the destination folder.	Delete the installation destination folder manually.	-
Installation path is too long. Please define a shorter path.	Install the installer in a folder with a path name less than or equal to 122 bytes.	-
No user name.	The [Install] button was clicked without a [UserName] being entered. Enter the user name.	-
No domain name.	[Use Domain] is selected but the [Install] button was clicked without a [Domain] being entered. Enter the domain name. For a local account, clear [Use Domain].	-
Failed to start FTP server.	The FTP server may not be installed or may be invalid. Install the IIS FTP service from the Windows installation CD.	-
FTP home directory length is too long.	The FTP home directory path exceeds 127 bytes in length. Modify the IIS FTP service settings so that the home directory length is less than or equal to 127 bytes.	-
Failed to register GpRemotePrinterServer service.	You do not have administrative privileges. Install this tool under a user with administrative privileges.	-
Failed to start GpRemotePrinterServer service. Check if the service is available for the access level of the current user.	The specified user does not exist or the password is incorrect. It's also possible the defined user does not have sufficient access rights. Check the user ID and password. Plus, check if the user has rights to [Logon as Service].	-

Error Message

Cause and Troubleshooting

Browse

The following applications are already installed.

GP-Viewer EX: *.**.***

(*.**.*** displays the version.)

Installation is not possible in conjunction with these applications. Please uninstall the applications, and start installation again.
Do you uninstall these applications?

The current GP-Viewer program cannot coexist with the latest version of the GP-Viewer program. To install the latest version of the GP-Viewer program, select [OK] and uninstall the current GP-Viewer program. After the uninstall is complete, the system starts installing the latest version of the program.

37.3.3 Installing and Uninstalling GP-Viewer EX

Error Message

Cause and Troubleshooting

Browse

The following applications are already installed.

Camera-Viewer EX: *.**.***

(*.**.*** displays the version.)

Installation is not possible in conjunction with these applications. Please uninstall the applications, and start installation again.
Do you uninstall these applications?

The current Camera-Viewer EX program cannot exist with the latest version of the Camera-Viewer EX program. To install the latest version of the Camera-Viewer EX program, select [OK] and uninstall the current Camera-Viewer EX program. After the uninstall is complete, the system starts installing the latest version of the program.

Error Message

Cause and Troubleshooting

Browse

Data Copy Tool is not supported by this operating system. Installation will now end.

Confirm that the installation environment is compatible with the Device Data Copy Tool, and retry tool installation with a compatible operating system.

GP-Pro EX Device/PLC Connection Manual

The following applications are already installed.

Data Copy Tool: *.**.***

(*.**.*** displays the version.)

Installation is not possible in conjunction with these applications. Please uninstall the applications, and start installation again.
Do you uninstall these applications?

The already installed version of the Device Data Copy Tool and the new version cannot co-exist. To install the latest version of the Device Data Copy Tool, select [OK] and uninstall the current Device Data Copy Tool. After the uninstall is complete, the system starts installing the latest version of the program.

GP-Pro EX Device/PLC Connection Manual