Important Notification to customers that are using WinGP
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on WinGP.
The symptom and corrective measures for this problem are indicated below
We sincerely apologize for any inconvenience this may cause you.
Symptom descriptions
When the special switch (launch application) is used with the following setting in WinGP, and when this switch is pressed more than 2 times, then the behavior of WinGP becomes extremely slow.
Display Unit -> WinGP Setting -> Operation Settings
- Enable "Prioritize Start Application command".
Special Switch Setting
- "Prevent Multiple Instances" is enable.
- The window title of applications to launch is set.
- "Find Whole Window Title Only" is enable.
Applicable combination of products
Editor [GP-Pro EX]:
| Product model | PFXEXEDV40 |
|---|---|
| Target Version | GP-Pro EX Ver. 4.02.000 or later |
| How to confirm the version | [Help (H)] → [Version Information (A)] |
Programmable HMI:
| Series | WinGP |
|---|---|
| Target | EX-WINGP-IPC, EX-WINGP-PCAT |
Measures
This symptom can be prevented with the following settings (one of either).
- Disable "Prioritize Start Application command".
- Disable "Prevent Multiple Instances".
- Disable "Find Whole Window Title Only".
Inquiry
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.