Notice to our valued customers who use GP3000 series (the model below Rev *4) and LT3000 series.

Last Updated: Oct 7, 2013
Posted: Jul 4, 2013
Thank you very much for your continuous use of Pro-face products.
We have confirmed that the following symptom occurs in some models of GP-Pro EX.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

Even if an "ENT" key is pressed while entering data with a data display, a popup keyboard does not disappear.

Applicable combination of products

Applicable product of Screen Editor Software:
Product model:  PFXEXEDV31
Applicable version: GP-Pro EX Ver. 3.10.000
How to check the version: [Help (H)] → [About this program (A)]


Applicable models of Graphic Operator Interfaces:
SeriesApplicable models
GP3000 Series The model below Rev *4 *1
LT3000 Series All models

*1 For the revision check method, click here.


Download and install the following module.
GP-Pro EX Install Module(Ver. 3.50.000)
To download the module, free member registration for "Otasuke Pro!" is required. Click here to register.


If you have any inquiries, please contact our sales office in your region. For contact information, please refer to the Our Locations page.