Important Notification to customers that are using SP5000 Open Box (SP-5B40)
Posted: Jun. 8, 2015
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on SP5000 Open Box (SP-5B40).
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
We have confirmed the following symptoms on SP5000 Open Box (SP-5B40).
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
Symptom descriptions
When the password feature is used on launcher of SP5000 Open Box (SP-5B40), the password feature rarely works. It, however, has no affect on the SP5000 unit's operation.
Applicable combination of products
Smart Portal:
How to confirm your target version: The software version (SV) can be identified on the product label.
| Series | SP5000 Series |
|---|---|
| Target Model | SP-5B40 |
| Target Version | PV: Any, RL: Any, SV: 4.0 or less |
Measures
Download and install the following module.
→SP-5B40 Update Module (Ver. 2.10)
To download the module, free member registration for "Otasuke Pro!" is required.
→SP-5B40 Update Module (Ver. 2.10)
To download the module, free member registration for "Otasuke Pro!" is required.
Inquiry
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.
For contact information, please refer to the "Inquiry" page.