Information to our valued customers who use updated to GP-Pro EX Ver. 3.01.100 from GP-Pro EX Ver. 3.00.
Posted: 2012, Feb. 21
Thank you very much for your continuous use of Pro-face products.
We have confirmed that the following symptom occurs in some models of GP-Pro EX.
The symptom for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
Symptom descriptions
Since the following model is not displayed on a model selection dialog, GP-Pro EX cannot perform model selection.
| Series | Model Number |
|---|---|
| GP4200 Series | All models |
| GP4400 Series | PFXGP4401WADW model only |
| GP4500 Series | All models |
| GP4600 Series | All models |
Applicable combination of products
Screen Editor Software "GP-Pro EX":
Cautions:
The case of the customers who downloaded and updated GP-Pro EX Ver. 3.01.100 Limited Edition (Trial Version), the DVDs which are released to manufacture, and Limited Edition (Trial Version), the symptom does not occur.
| Product model | PFXEXEDV30 |
|---|---|
| Applicable version | GP-Pro EX Ver. 3.01.100 |
| How to check the version | [Help (H)] → [About this program (A)] |
Cautions:
The case of the customers who downloaded and updated GP-Pro EX Ver. 3.01.100 Limited Edition (Trial Version), the DVDs which are released to manufacture, and Limited Edition (Trial Version), the symptom does not occur.
Measures
If you update to the latest version (3.01.101 or later), this condition will not occur.
→ GP-Pro EX update module *1
→ GP-Pro EX update module *1
- To download the module, free member registration for "Otasuke Pro!" is required. Click here to register.
Inquiry
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.