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 FAQs for getting started
 Touch doesn't work.

Check the contents written below.

1. Is a communication error occurring? -> If so, go to Communication Errors
2. All switches do not work? -> Countermeasure 1
3. Special switches do not work? -> Countermeasure 2

Cause/Countermeasure

Countermeasure 1
Execute Self Diagnosis.
Go to [Self Diagnosis], GP Offline menu -> [Touch Panel] and perform it.
Touch the area where touch doesn't work and see if the part inverts to white.


If it doesn't invert to white (Self Diagnosis is not possible.) -> A
If it inverts to white (Self Diagnosis is OK.) -> B

A The machine might be broken. Contact Service Repair Center
B When you touch a screen, does it beep?

No Beep -> B-1
Beep -> B-2


B-1 Interlock Feature might be set in the switch. Check the setting.
Check to make sure the switch is created lerger than 20 by 20 dots. Switches with smaller sizes than that size don't accept touch.
B-2 Switch is functioning. Check the set address.
Confirm that the address isn't turned ON/OFF via the PLC ladder.


Countermeasure 2
Check the following contents.


The switch placed in the same position of another screen works. -> A
The switch placed in the same position of another screen doesn't work either. -> B

A Does the unit beep when the screen is touched?

No Beep -> A-1
Beep -> A-2


A-1 Interlock Feature might be set on the switch for which touch doesn't work. Check the setting.
Check to make sure switch is created lerger than 20 by 20 dots. Switches with smaller sizes than that size don't accept touch.
A-2 Switch function works. Check the set address.
Confirm that the address isn't turned ON/OFF via a ladder of PLC.
B Execute Self Diagnosis.
GP Offline menu, [Self Diagnosis]->[Touch Panel] and perform it.
Touch the area where touch is not effective and check if the touched part inverts to white.

Doesn't invert to white.(Self Diagnosis is not possible.) -> B-1
Inverts to white. (Self Diagnosis is OK.) -> B-2


B-1 The machine might be broken. Contact Service Repair Center.
B-2 Does the screen Beep when touched?

No Beep -> B-2-1
Beep -> B-2-2


B-2-1 Interlock Feature might be set in the switch if touch doesn't work. Check the setting.
Check to make sure switch is created lerger than 20 by 20 dots. Switches with smaller sizes than that size don't accept touch.
B-2-2 Switch function works. Check the set address.
Confirm that the address isn't turned ON/OFF via the PLC ladder.


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