Does this phenomenon occur with all switches?
Cause
If the switches do not respond properly even after the self-diagnosis in offline mode, the GP unit may be faulty.
Solution
When all switches do not respond properly
When the same phenomenon occurs with all switches, try the solution in the next section "Can you enter offline mode?"
When only specific switches do not respond properly
Select the [Check Touch Panel] option and check that the touched area lights up properly. For the checking procedure, see the following.
M.8.1 Touch Panel Check
Check the settings and address of the problematic switches. If the phenomenon continues after the check, the display unit may be faulty. Please contact your local distributor.
T.11.2 Telephone Contact
Can you enter offline mode?
Cause
If the switches do not respond properly even after the self-diagnosis in offline mode, the display unit may be faulty.
Solution
Conduct the self-diagnosis of the display unit in offline mode to determine whether the problem is in the display unit or not.
Correct an analog touch panel. (Setup calibration) For the setting procedure, see the following.M.8.2 Calibration Touch Panel
Select the [Check Touch Panel] option and check that the touched area lights up properly. For the checking procedure, see the following.M.8.1 Touch Panel Check
If the problem continues after steps (1) and (2), the display unit may be faulty. Please contact your local distributor.
T.11.2 Telephone Contact
When you cannot enter offline mode
When the display unit cannot enter offline mode, try the following measures.
The system menu used to enter offline mode may be set not to be displayed. If the system menu does not appear, select [Menu and Error Settings] in [Display Unit] with GP-Pro EX and set the option for [Show System Menu] to show the system menu, and then transfer the project file again.5.19.2.3 Display Unit (Display Settings) - Menu and Error Settings
If the display unit can enter offline mode after the project file is transferred, follow the steps described in When you can enter offline mode, above.
When the user memory is initialized, all data other than the system data (OS, runtime, and driver) and the clock setting data is erased. Be sure to back up the data before starting the initialization.
(1) If the display unit cannot enter offline mode even after step (1), the display unit may be faulty. Please contact your local distributor.
T.11.2 Telephone Contact