T.2.9.2 Is your PC connected to the Display through a USB transfer cable?

Cause

During transfer of a project file, the USB cable type does not match or the USB cable driver may not have been installed successfully.

Solution

To transfer a project file through a USB cable, use the USB transfer cable (CA3-USBCB-01) optionally available from Pro-face. The USB cable driver may not have been installed successfully. Check if the driver has been installed successfully, according to the procedure below:

  1. Click [Control Panel] from the Start button.

  2. After the [Control Panel] window opens, double-click [System].

  3. After the [System Properties] window opens, click the [Hardware] tab and select [Device Manager].

  4. After the [Device Manager] window opens, click the [+] mark to the left of [USB (Universal Serial Bus) Controller]. If you find [USB Link Cable (CA3-USBCB-01)] in the displayed list, the driver has been installed successfully.

If the driver has not been installed, re-install it according to the procedure below.

Connect the PC and the Display through the USB transfer cable optionally available from Pro-face.

If the USB cable driver has not been installed, the following dialog box appears. Install the driver according to the instructions.