Cause
If the switches do not respond even after self-diagnosis in offline mode, the GP unit may be faulty.
Solution
When the GP can enter offline mode
Conduct the self-diagnosis of the GP unit in offline mode to determine whether the problem is in the GP or not.
Correct an analog touch panel. (Setup calibration) For the setting procedure, see the following.
M.8.2 Calibration Touch Panel
Select the [Check Touch Panel] option and check that the touched area lights up properly. For the checking procedure, see the following.M.8.1 Touch Panel Check
If the phenomenon continues after steps (1) and (2), the GP unit may be faulty. Please contact your local distributor.
T.11.2 Telephone Contact
When the GP cannot enter offline mode
When the GP cannot enter offline mode, try the following measures.
The system menu used to enter offline mode may be set not to be displayed. If the system menu does not appear, select [Menu and Error Settings] in [Display Unit] with GP-Pro EX and set the option for [Show System Menu] to show the system menu, and then transfer the project file again.5.19.2.3 Display Unit (Display Settings) - Menu and Error Settings
If the GP can enter offline mode after the project file is transferred, follow the steps for when the GP can enter offline mode above.
If the GP cannot enter offline mode even after step (1), the display unit may be faulty. Please contact your local distributor.
T.11.2 Telephone Contact