34.12.1 Transfer Settings Guide
Is the project file created by GP-Pro EX Version 1.10 or later transferred to the Display?
Cause
To use a USB-Serial (RS-232C) conversion cable, you need to transfer a project file created by GP-Pro EX Ver.1.10 or later (same applies to the version of the transfer tool) to the GP3000 Series.
Solution
When a project file created by GP-Pro EX Ver.1.10 or later is transferred
Select [Transfer Setting], and set [Transfer System] to [Forced]. See the following to transfer the project file.
34.12.1 Transfer Settings Guide
When a project file created by GP-Pro EX Ver.1.10 or later is not transferred
Transfer the project file created by GP-Pro EX Ver.1.10 or later before connecting the cable.
Does the Display recognize the USB-Serial (RS-232C) conversion cable?
Cause
The Display may not have recognized the USB-Serial (RS-232C) conversion cable.
Solution
Correct the problem according to the following procedure:
In offline mode, from [Peripheral Settings] select [USB]. Connecting the USB-Serial (RS-232C) conversion cable displays the USB information. Check the following:
If the USB information does not appear on the Display, the USB interface of the Display may have a problem. Please contact customer support.
T.10.2 Telephone Contact
Is the USB-Serial (RS-232C) conversion cable directly connected to the Display?
Cause
If the cable is directly connected to the Display, the cable may not be our recommended cable, or the modem settings may be incorrect. If the USB-Serial (RS-232C) conversion cable is connected to the USB hub, electric power from the USB hub may not have been sufficient.
Solution
Correct the problem according to the following procedure:
When the USB-Serial (RS-232C) conversion cable is directly connected to the Display
To see if the USB-Serial (RS-232C) conversion cable you are using is recommended, see our support site (http://www.pro-face.com/trans/en/manual/1001.html).
Check the following.
T.2.6 Cannot use modem for transferring
When the USB-Serial (RS-232C) conversion cable is not directly connected to the Display
Connect the USB-Serial (RS-232C) conversion cable directly to the Display. If the USB-Serial (RS-232C) conversion cable is properly recognized, electric power from the USB hub may not have been sufficient. Use the powered USB hub and supply sufficient electric power. Also, check if the powered USB hub complies with the Universal Serial Bus 1.1 or later.