T.3.1.3 Can the Display Unit enter offline mode?

Cause

If the switches do not respond even after self-diagnosis in offline mode, the GP unit may be faulty.

Solution

• When the GP can enter offline mode

Conduct the self-diagnosis of the GP unit in offline mode to determine whether the problem is in the GP or not.

1. For display units using analog touch panel technology, you can correct the analog touch panel (calibration settings). For the setting procedure, see the following.
   M.8.2 Calibrating the Touch Panel

2. Select the [Check Touch Panel] option and check that the touched area lights up properly. For the checking procedure, see the following.
   M.8.1 Touch Panel Check

3. If the phenomenon continues after steps (1) and (2), the GP unit may be faulty. Please contact customer support.
   T.10.2 Telephone Contact

• When the GP cannot enter offline mode

When the GP cannot enter offline mode, try the following measures.

1. The system menu used to enter offline mode may be set not to be displayed. If the system menu does not appear, select [Menu and Error Settings] in [Display Unit] with GP-Pro EX and set the option for [Show System Menu] to show the system menu, and then transfer the project file again.
   5.4.2.3 Display Unit [Display] - Menu and Error Settings
   If the GP enters offline mode after the project file is transferred, follow the steps for [When you can enter offline mode], as above.

2. If the GP cannot enter offline mode even after step (1), the display unit may be faulty. Please contact customer support.
   T.10.2 Telephone Contact