Please select the issue you are encountering.
Problems with PC operation
Problems with Display operation
Problems with communication with connected devices
Problems communicating with I/O units
Errors displayed on a PC
Display-related errors
Errors displayed with an expansion unit
Project Converter Error Messages
GP-Pro EX cannot be installed
GP-Pro EX does not start or terminates abnormally
Unable to transfer project files
Online update fails
Pass-Through Configuration Tool cannot start
Display Unit cannot communicate with the PC via the pass-through function
The fonts appear differently depending on the PC
GP-Pro EX does not operate properly
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The touch panel (switch) does not respond
Different part of the display responds when touched (switch), or responds by itself
Different part of the display responds when a switch is touched (or occurs just by itself) when using WinGP
The Display does not turn ON (The initial screen is not displayed. The screen remains black.)
An alarm sounds continuously
Lines (streaks) on the screen, Screen turns white
The status LED is flashing in green
The screen flickers
Display response is slow
After a forced transfer of the project file, the display unit keeps restarting.
A screen prompting you to re-transfer appears after you have transferred the file
Unable to communicate over Ethernet (LAN)
Communication fails on all screens
Communication fails on specific screens
Communication is slow
Communication stops intermittently
Devices connected to the DIO interface do not turn ON/OFF
FLEX NETWORK I/O unit will not operate
Communication fails with the GP3000 Series PROFIBUS Slave Unit
Image does not appear when using the Video Module
DeviceNet (Slave Unit) will not communicate
Communication fails with the EX module
USB transfer cable is not recognized
USB-Serial (RS-232C) conversion cable is not recognized
Communication fails with the device connected to a CANopen slave unit.
Errors displayed during installation
Errors displayed during screen creation
Errors displayed during error check
Errors displayed during simulation
Errors displayed during transfer
Errors displayed when the GP-Viewer EX function is used
Errors displayed with Pass-Through function
GP-Viewer EX and Ethernet Multilink Error Messages
Settings common to all Display models
System Errors and Errors Displayed in Offline Mode
When the DIO board type GP3000 series is used
When the LT series / STC6000 series is used
When the GP3000 Series DIO board type is used
When the FLEX NETWORK unit is used
When PROFIBUS is used
DeviceNet (Slaveunit)
When Using the EX Module
Errors displayed when CANopen is used
Errors displayed with an AnyWire master unit