T.6.6 Errors displayed when the GP-Viewer EX function is used

Error Code

Error Message

Cause

Solution

RFAA001

Server refused connection.

User authentication has failed three times.

Connection will be terminated.

Retry, starting from making a connection.

RFAA002

Failed to save Remote Viewer data

A: Insufficient space in destination disk.

B: No access right.

C: File is locked

D: Hardware trouble.

A: Confirm disk space.

B: Check access right to the destination folder.

C: Check if other application (includes GP-Viewer EX) is using the specified file.

D: Check the hardware.

RFAA003

Cannot create a temporary file.

A: Insufficient system disk space.

B: No access right to the temporary folder.

C: Hardware trouble.

A: Check system disk space.

B: Check access right of the folder that Environment Variable TMP specifies.

C: Check the hardware.

RFAA004

Network is not available.

A: Invalid settings in TCP/IP.

B: Disabled network adapter.

C: Cable disconnection.

A: Check the TCP/IP protocol and settings.

B: Check if the network adapter is properly equipped and enabled.

C: Check the cables used to connect the LAN.

RFAA005

Cannot find the address.

Failed to connect to the specified server.

Specified IP address may be invalid or DNS cannot comprehend.

Please confirm IP address and/or server name with your network administrator.

RFAA006

Validation failed Enter again.

A: User ID or Password is invalid

B: GP-Viewer cannot be used by the specified user because of an insufficient security level.

A: Enter a valid user ID and password.

B: Enter a user ID and password that enables using GP-Viewer.

If there are no security issues, you can either disable GP-Viewer EX security on the server, or reduce the security level.

RFAA007

Cannot open the Remote Viewer settings file.

File name:

A: No file.

B: No access right.

C: Hardware trouble.

A: Confirm if the file exists.

B: Check access right to the file.

C: Check the hardware.

RFAA008

Failed to read the specified file.

Affected Files: ****

A: The specified file is not the GP-Viewer configuration file.

B: Unsupported file.

C: File is corrupt.

Please verify the specified file.

RFAA009

Failed to write to the Remote Viewer settings file.

Affected Files: ****

A: Insufficient space in destination disk.

B: No access rights.

C: Hardware trouble.

A: Confirm disk space.

B: Confirm the writing authority.

C: Check the hardware.

RFAA010

Cannot access file:

(File name: ****)

File may not exist or may be corrupt.

Some files are missing in order to launch GP-Viewer EX.

Installation update is required.

RFAA011

Unable to create a folder ( **** ) for screen captures.

(Folder name: ****)

A: No access rights

B: Hardware problems

Check access rights to the destination folder.

RFAA012

Failed to capture the screen.

A: Insufficient memory

B: Other operation has higher priority

Please run screen capture again.

RFAA013

Unable to open the screen capture file.

File: ****

GP-Viewer creates .JPG files when capturing screens. GP-Viewer uses a third-party application to browse this types of file.

This error occurs when the application failed to start.

Check if other applications such as Internet Explorer can open .JPG files properly.

Using applications such as Internet Explorer, try browsing the files identified in the error message

RFAA014

Failed to save the screen capture.

File ****

A: Insufficient space in destination disk.

B: No access rights.

C: Hardware trouble.

A: Confirm disk space.

B: Confirm the writing authority.

C: Check the hardware.

RFAA015

Communication error.

Details: ****

Unable to communicate with the server.

Refer to the error details and follow the instructions. If the server is operating, check for network problems.

RFAA016

Unable to load file.

Affected Files: ****

A: File is corrupt

B: Improper installation of GP-Viewer EX

Please uninstall then re-install GP-Viewer EX.

RFAA017

Failed to execute due to a communication error.

Details: ****

(same content as error message)

Refer to the error details and follow the instructions. If the server is operating, check for network problems.

RFAA018

Communication line disconnected.

A: Cable disconnected

B: Network equipment failure

C: Server is off.

D: Tried to get data from USB storage. However, USB storage is not available.

E: The display unit does not respond.

A to C

Verify the network environment.

D: Confirm whether USB storage is connected correctly.

E: Check the connection status of the display unit.

RFAA019

GP-Viewer EX Service is disabled on the server.

Enable Remote Viewer in the server settings.

GP-Viewer EX Service is disabled on the server.

Enable Remote Viewer in the server settings.

RFAA022

Unable to connect to server.

A: Server is not a GP-Viewer EX server.

B: Server is down. (Server is not running.)

C: Server uses a previous version of the runtime.

D: Cable is disconnected.

E: Network failure.

F: Server is busy. GP-Viewer EX on another machine is retrieving screen and storage data. G: Server is busy.

GP-Viewer EX on another machine is updating screen data on the server.

H: Validation of authentication key failed.

A: Check server IP address.

B: Check server power supply.

C: Check runtime version on the server.

D,E: Check the network.

F,G: Wait for server and the other application to complete their communication and try again.

H: Please set up a valid connection key.

RFAA023

Unable to access CF/SD Card.

A: CF/SD Card is not inserted

B: CF/SD Card is not formatted properly

C: CF/SD Card is not damaged

D: CF card cover is open

Verify the CF Card/SD Card of the display unit to which GP-Viewer EX is connected.

RFAA024

Unable to access USB memory.

A: USB storage is not inserted

B: USB storage is not formatted properly

C: USB storage is damaged

Verify the USB storage status of the display unit to which GP-Viewer EX is connected.

RFAA025

GP-Viewer EX is not supported by the server.

(same content as error message)

Check if the model and runtime version are compatible with GP-Viewer EX.

RFAA026

The specified folder does not exist on the server.

Check external storage for the specified folder.

(same content as error message)

(same content as error message)

RFAA027

Unable to access external storage.

No external storage is inserted

Verify the external storage status of the display unit to which GP-Viewer EX is connected.

RFAA028

Unable to save file from the server

A: No access right to the temporary folder or save folder.

B: Insufficient space in destination disk.

C: The file path is too long
When GP-Viewer EX gets files from the server, it copies the server folder or file structure.
As a result, the server file path is added to the computer folder.
That path must not exceed 260 single-byte characters.

D: Hardware trouble.

A: Check the access rights.

B: Check available disk space.

C: Shorten the file path for the GP-Viewer EX configuration file.
(The server file path cannot change. Shorten the path on the computer.)

D: Check the hardware.

RFAA029

No reply from server.

A: The IP address of the server mistakes it.

B: Cable disconnected

C: Server is off. (Server is not running.)

D: Server is not a GP-Viewer EX server.

E: The transfer port number is incorrect. (Does not match the server.)

A: Confirm the server IP address.

B: Check the network cable, equipment, and peripherals.

RFAA030

Server connection error.

Unable to read files from the server.

A: Using a bit address type symbol variable with its element number other than 0.

B: The file from the server is corrupt.

A: On the server screen, when you use bit address type symbol variables, use only element [0].

B: Make a new server connection and get the files again. Reconnect to the server and retrieve all files. If recovery is not possible, upgrade GP-Viewer EX, or uninstall then re-install GP-Viewer EX.

RFAA031

Unable to open file.

Affected Files: ****

A: Manual is not installed.

B: The application required to display the manual is not installed.

A: Check if the manual is available in the specified folder.

B: Check if the application to display the manual is installed.

RFAA032

Files successfully retrieved: **** . Files failed to save: ****

(Number of files: ****)

A: No access rights to the file.

B: The other Remote Viewer is using the file.

C: File is in use by another application.

Check the contents of the message/cause.

RFAA033

Server operating system version is unsupported.

Information: ****

(same content as error message)

Please upgrade GP-Viewer EX.

RFAA034

Failed to update due to a communication error.

Details: ****

Unable to communicate with the server.

Refer to the error details and follow the instructions. If the server is operating, check for network problems.

RFAA035

A Place of a connection is the slave node of ether-multilink. GP-Viewer EX cannot be connected to the slave node.

The slave node of ether-multlink is not supporting a GP-Viewer EX function.

The master node of ether-mulitlink is supporting a GP-Viewer EX function. Examine a connection there.

Error Code

Error Message

Cause

Solution

REAA064

A communication error occurred during communication with the destination node. Please confirm that the network connection to the node has been properly established.

A: Server is down. (Server is not running.)

B: Network failure.

C: Server is busy. GP-Viewer EX on another machine is retrieving screen and storage data.

D: Server is busy. GP-Viewer EX on another machine is updating screen data on the server.

Check that the network and cables between this display unit and the target unit are properly established and connected. When this display unit is an Ethernet Multilink slave, confirm that the master display unit is a compatible model.

REAA065

REAA066

The destination node did not respond within the specified time. Please confirm that the network connection to the node has been properly established.

Check that the network and cables between this display unit and the target unit are properly established and connected.

REAA067

Communication with the destination Node stopped because the destination or local Node closed.

The destination node has closed.

Check the destination node status (Whether the Display is on, and so on)

REAA068

Unable to connect to server. Server authentication failed.

The authentication information supplied from the viewer is incorrect.

Enter the correct authentication information from the viewer.

REAA069

You do not have permission to run the operation in the viewer.

The current security level of the viewer is not appropriate to perform the operation.

Set the security level of the viewer higher.

REAA070

[Write GP-Viewer Data] of the server setup is disable. The process can not be executed.

Writing to the connected device was attempted by the press of a switch from the viewer or other operation while [Write GP-Viewer Data] is set to disabled in the server.

This error occurs also when the screen is switched from the viewer in synchronization mode.

You attempted writing to the connected device by pressing a switch from the viewer or other operation while [Write GP-Viewer Data] is set to disabled in the server. When you need to write to the device, change the setting.
This error occurs also when the screen is switched from the GP-Viewer EX in synchronization mode.

REAA072

Unable to run process. Ethernet Multi-link integrity check is incomplete.

A new request was received before the previous process from the master display unit to the slave was completed.

The connection availability check from the slave unit to the master unit may not be completed because the master and slave unit connection may not have established or has just been established.

Check the connection between the master and slave units. Or, try the process again.

REAA073

Unable to run process. Reading operation lock settings is incomplete.

GP-Viewer EX may not complete reading of the operation lock setting from the server because the connection was just established.

GP-Viewer EX may not complete reading of the operation lock setting from the server because the connection was just established.

Check the connection between GP-Viewer EX and the server. Or, try the process again.

REAA074

Failed to write to SRAM.

A: A read load is applied to backup memory (SRAM).

B: File data is corrupted.

A: Lengthen the viewer information update cycle or reduce the number of connected viewers.

B: Restart the server.

REAA075

Failed to read from SRAM.