>2009 > Feb 12

For our valued customers who are using the anti-virus software "Virus Security ZERO^®" by SOURCENEXT CORPORATION

Thank you very much for your continued business with Pro-face products.
This is to announce that we have found you may not be able to install our software (see below) if you use the anti-virus software "Virus Security ZERO^®" sold by SOURCENEXT CORPORATION in Japan.
If this case is seen, please handle it with the "Solution" below.
We apologize for any inconvenience this may cause you.

Case

If you install our software (see below) on your PC with the anti-virus software "Virus Security ZERO^®" by SOURCENEXT CORPORATION installed, it may give a diagnosis that some files (such as a protocolInstaller.exe file) are infected with a Trojan horse virus (Trojan-PSW.Win32.OnLineGames.dza) during installation.
This causes "Virus Security ZERO^®" to isolate, or delete, the file and to disable installation of the following software and additional communication driver.

Applicable version

GP-Pro EX Ver2.1
GP-Pro EX Ver2.2
Pro-Server EX V1.20
Pro-Server EX V1.21
Pro-Server EX V1.22

Communication driver installers put on our website

Cause

False detection by "Virus Security ZERO^®"

Solution

After updating program files of Virus Security ZERO to following versions on a PC, where you need to install Pro-face software listed above, install GP-Pro EX Ver.2.1 or Ver.2.2, Pro-Server EX Ver.1.20, Ver.1.21, or Ver.1.22, or the communication driver installers listed above.

"Virus Security ZERO^®" version
Program version:	9.5.0470
Virus definition file version:	7.10.617

Provided by SOURCENEXT CORPORATION, Feb 03, 2009

Please be sure that this issue was not caused by our software programs and will not occur in combination with other software and PC environment.

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