News

Notification to customers that are using the FP5000 Series

Posted: May. 15, 2015
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on FP5000 Series.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When the power of host pc that is connected FP5000 Series is restarted (turned off and on), then screen of FP5000 Series sometimes is not displayed (black screen).

Applicable Models

 
Product Series FP5000 Series
Model No. PFXFP5700TPD
PFXFP5600TPD
Product Target Rev PV:01 RL:01 SV:1.0 or previous version
How to confirm the version:

Confirm the product label sticker of back of the product.
version

Measures

Updated utility of FP5000 is provided from this homepage.
Download and install the following module.
Please refer to the link regarding detail instructions.

FP5000 Utility (English) 

FP5000 Utility (Japanese)

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.