News

Notification to customers that are using the PS4000 Series.

Posted: Feb. 13, 2015
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on PS4000 Series. The symptom and measures for this problem are indicated below.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When customers use the language of operating system other than English on PS4000 Series, invalid characters sometimes are displayed in installed application.

Applicable combination of products

Product SeriesProduct ModelNote

PS4000 Series

PS-4800 (PFXPP18xxxxxxxxxxx)
PS-4700 (PFXPx17xxxxxxxxxxx)
PS-4600 (PFXPx16xxxxxxxxxxx)
PS-4000B (PFXPB1Bxxxxxxxxxxx)
Using OS: Windows 7 Ultimate (32bit, 64bit)

Measures

This issue is solved by conducting the language setting again.
* Please set the language setting with the following operations. As an example, the operations are described in the case of Japanese.
  1. Select the "Clock, Language and Region" (時計、言語、および地域) in the control panel.
  2. Select the "Region and Language" (地域と言語).
  3. Select any language other than Japanese from "Format(形式) and click the "Apply(適用).
  4. Select Japanese from format again and click the "OK".
  5. Restart the OS.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.