Important notice to our valued customers who use Ethernet communication in GP4000 series.
Posted: Oct. 2, 2012
Thank you very much for your continuous use of Pro-face products.
We have confirmed that the following symptom occurs in some models of GP-Pro EX.
The symptoms for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
We have confirmed that the following symptom occurs in some models of GP-Pro EX.
The symptoms for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.
Symptom descriptions
When GP4000 series receives during transmission by Ethernet communication irrespective of connection apparatus and number, GP4000 series does not response.
When GP4000 series does no response, if connection apparatus retries, GP4000 series will response.
When GP4000 series does no response, if connection apparatus retries, GP4000 series will response.
Applicable combination of products
Screen Editor Software "GP-Pro EX":
| Product model: | PFXEXEDV30 |
|---|---|
| Applicable version: | GP-Pro EX Ver. 3.00.000 to Ver. 3.01.202 |
| How to check the version: | [Help (H)] → [About this program (A)] |
Affected HMI models:
| Series | Applicable models |
|---|---|
| GP4000 Series | All models (except GP4000M Series, GP4100 Series) |
Measures
The following modules are released.
→ GP-Pro EX (Ver. 3.01.203 or later) Update Module
To download the module, free member registration for “Otasuke Pro!” is required. Click here to register.
→ GP-Pro EX (Ver. 3.01.203 or later) Update Module
To download the module, free member registration for “Otasuke Pro!” is required. Click here to register.
Inquiry
If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.